Refund and Returns Policy

Worldwide Shutters & Blinds & Shades supplies custom‑made shutters, blinds and shades manufactured specifically to the measurements, specifications and selections provided at the time of order. 

As every product is made‑to‑order, our refund and return conditions differ from standard off‑the‑shelf items. 

This policy outlines your rights and our obligations under the Australian Consumer Law (ACL).

1. Custom‑Made Products

All shutters, blinds and shades supplied by Worldwide Shutters Blinds & Shades are custom manufactured. For this reason:

• We do not offer refunds, exchanges or cancellations for change of mind, incorrect selections, or measurement errors provided by the customer or retailer.
• Once production has commenced, orders cannot be altered or cancelled.

We strongly recommend retailers double‑check all measurements, colours, configurations and product specification drawings before submitting an order.

2. Faulty, Defective or Damaged Products

In accordance with the Australian Consumer Law, customers are entitled to a remedy if a product is faulty, defective or not supplied as ordered.

We will repair, replace or remake products where:

• The product arrives damaged
• There is a manufacturing defect
• The product does not match the specifications on the original order
• Components or hardware fail within the warranty period

Claims must be submitted with supporting photos, order details and a description of the issue.

3. What Is Not Considered a Fault

The following are not considered defects and are not eligible for refunds or returns:

• Variations in colour, texture or grain within acceptable manufacturing tolerances
• Slight measurement variances within industry‑standard tolerances usually 1mm.
• Damage caused by incorrect installation, misuse, neglect or modification
• Normal wear and tear
• Incorrect measurements or order details provided by the retailer

4. Warranty Claims

All warranty claims must be submitted through the retailer who placed the original order. We will assess each claim in line with product warranties and manufacturing guidelines. If approved, Worldwide Shutters Blinds & Shades will repair or replace the affected product or component.

5. Return Procedure

Where a return is approved:

• Products must be returned in their original or suitable protective packaging
• Return shipping instructions will be provided
• No product should be returned without prior written approval

Unauthorised returns will not be accepted.

6. Contact Us

For returns, warranty claims or product support, please contact:

Worldwide Shutters & Blinds & Shades

Email: info@worldwidehomedecor.com.au

Phone: +61403282999

Address: Unit 3, 6 Gladestone Rd Castle Hill 2154